Orchestrating Network Assurance

NOC & Operational Support Services for Seamless Telecom Performance

Overview
Our Network Operations Center (NOC) delivers comprehensive, round-the-clock monitoring and management of telecommunications infrastructure, ensuring optimal network performance, security, and reliability. Through advanced automation, artificial intelligence, and expert human oversight, we provide a complete suite of services that maximize network availability while minimizing operational costs.

Service Offerings

24/7 Network Monitoring and Incident Management

24/7 Network Monitoring and Incident Management

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Network Performance Optimization

Network Performance Optimization

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Fault Management and Troubleshooting

Fault Management and Troubleshooting

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Network Security and Threat Monitoring

Network Security and Threat Monitoring

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Service Assurance and SLA Management

Service Assurance and SLA Management

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Automation and Orchestration

Automation and Orchestration

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Cloud and Data Center Management

Cloud and Data Center Management

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Network Design, Planning, and Upgrades

Network Design, Planning, and Upgrades

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Data Analytics and Reporting

Data Analytics and Reporting

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Consulting and Strategic Advisory

Consulting and Strategic Advisory

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Customer Experience and Service Delivery

Customer Experience and Service Delivery

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Managed Services and Outsourcing

Managed Services and Outsourcing

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Data Platform Migration

Data Platform Migration

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NOC Services: Misc provided

NOC Services: Misc provided

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MOM Tool Implementation for Single Pane of Glass for the NOC

MOM Tool Implementation for Single Pane of Glass for the NOC

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Engineering support for Application Reliability

Engineering support for Application Reliability

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Driving Network Performance through Intelligence and Expertise

In an era of seamless connectivity and security, the well-equipped NOC is at the heart of any successful digital enterprise. Our NOC delivers round-the-clock monitoring and proactive management to help businesses maintain high availability while minimizing risks. With advanced automation with hands-on expertise, we help organizations stay ahead of potential disruptions, optimize performance, and enhance network resilience.

NOC Knowledge Acquisition & Transfer

Operational excellence in a NOC is sustained through effective knowledge retention and smooth transfer. Our structured approach covers:

Comprehensive Documentation

ITIL processes, escalation workflows, disaster recovery plans, and performance KPIs.

Hands-on Knowledge Transfer

Interactive sessions, real-world shadowing, and skill-based assessments.

Specialized Training Programs

Induction for new hires, upskilling for Tier 1 & Tier 2 engineers, and soft skills development.

Tool Enablement & Mastery

Training on more than 150+ monitoring, troubleshooting, and ticketing tools.

Through these best practice integrations, we are able to ensure smooth operations, faster incident resolution, and an adaptable workforce.

NOC Event Management & Automation

Utilizing Oracle Communications Unified Assurance (OUA), we incorporate AI-driven analytics and automation into real-time network monitoring. This will provide the following for you:
A Single Pane of
Glass

Unified visibility over multiple monitoring tools.

Smart Ticketing & Alarm Handling

Automated ticket creation, correlation, and closure for faster issue resolution.

Intelligent Root-Cause Analysis

AI-driven diagnostics, auto-triage, and workflow optimization.

Enhanced Monitoring & Reporting

Custom dashboards and real-time KPI tracking. 

With automation and intelligent event correlation, we turn reactive network operations into a proactive, self-healing ecosystem.

NOC Transition & Delivery Excellence

Smooth and efficient transition, which is paramount for NOC efficiency and smooth service continuity is ensured through the following in our transition framework.

Infrastructure & Security Setup: Physical security, 24/7 operational support & access controls.

Seamless Connectivity & Network Security: Secure MPLS VPN, voice and solutions.

Team Ramp-Up & Knowledge Transfer: Structured Onboarding, skill development, Process alignment.

Operational Readiness & Continuous Optimization: Shadow Support, test run, long term efficiency improvements.

Impact & Scale: Enabling Global Network Operations

Our history of establishing and running a Global NOC has involved:

More than 22 countries supported with a member team of more than 140 experts.

Monitoring over 45,000+ network devices such as Mobile Core, RAN, IMS, NFVI, and Fixed Voice & Video.

More than 220,000+ tickets annually with no glitches in the issue resolution process.

80+ system integrations utilizing Oracle Unified Assurance for automation and real-time insight.

AI-driven automation for auto-ticketing, proactive triaging, and intelligent fault detection.

Challenges & Solutions

Deploy AI-powered monitoring tools for real-time tracking, intelligent incident prioritization, and centralized management. Establish standardized handover protocols for seamless shift transitions.
Implement machine learning-based alert correlation systems to suppress noise and highlight high-priority incidents. Enable self-healing capabilities to automate resolutions for recurring issues.
Use predictive analytics to forecast capacity requirements and prepare for future growth. Introduce modular NOC frameworks that scale flexibly without disrupting existing operations.
Develop a unified NOC platform that integrates multiple monitoring tools, creating a single source of truth for data and enabling faster root-cause analysis.
Deploy dynamic workload balancing frameworks and intelligent scheduling tools. Establish clear accountability with RACI matrices and automated performance reporting.

Insights & Resources

Success Story

NOC Setup for a Leading Telecom Company in Latin America

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Case Study

Optimizing Network Operations for Seamless Performance

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To learn more about our Network Operations Center and Operational Support Solutions

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