End-to-end solutions for Payer Operations

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Network Function Virtualization (NFV) and Edge Services

Modernize your infrastructure with flexible, software-driven network operations:

- Virtual Network Function (VNF) Management
- Software-Defined Networking (SDN)
- Network Slicing
- Edge Computing Services

We help telecom providers transition to virtualized, agile networks that support rapid service rollout, ultra-low latency, and cost-efficient scalability.

Operations Support Systems (OSS)

Maintain end-to-end control of your network with integrated OSS frameworks:

- Network Inventory Management
- Service Fulfillment & Activation
- Network Configuration Management
- Performance & Fault Management
- Service Assurance & Quality Monitoring
- Network Performance Monitoring
- Resource Optimization

Our OSS solutions enable real-time visibility, proactive issue resolution, and enhanced service reliability across complex, multi-vendor environments.

Business Support Systems (BSS)

Drive operational efficiency and revenue growth with our unified BSS platforms:

- Customer Relationship Management (CRM)
- Billing and Revenue Management
- Order Management
- Customer Self-Service Portals
- Product Catalog Management
- Revenue Assurance
- Pricing and Charging Systems

These systems are built to ensure seamless customer journeys, accurate billing, and consistent service monetization across channels.

DevSecOps and Automation

Accelerate secure delivery at scale. Our AI-driven DevSecOps frameworks integrate security into every phase of development, enabling secure, automated deployments. With single-touch propagation across environments, robust testing, and intelligent threat detection, we streamline software delivery without compromising on quality or security.

Digital Identity and Zero Trust Security Frameworks

Description: Redefine trust across your telecom ecosystem. Our zero-trust architecture enforces continuous verification of users and devices, while our digital identity solutions ensure secure access management. Together, they deliver a resilient security model that meets evolving privacy regulations and combats insider threats.

Quantum-Secure Communication Solutions

Description: Protect your most sensitive data with next-generation encryption. Our quantum-encrypted network solutions, powered by Quantum Key Distribution (QKD), deliver mathematically proven protection against advanced cyber threats — including those posed by quantum computing. This future-proof approach safeguards both critical infrastructure and customer privacy.

Device Testing and Certification

Description: Testing various types of devices for readiness and performance, including accelerators for the most common devices spanning from Fiber to 5G and Enterprise-grade devices. This involves AI-driven testing across multiple dimensions, ensuring correctness, performance, speed, and stability.

Digital Transformation of Legacy applications on SerivceNow Platform

Description: Infinite ServiceNow’s comprehensive offerings allow telecom companies to streamline their operations, enhance customer satisfaction, improve network reliability, and stay competitive in a dynamic industry. Each module is designed with telecom-specific needs in mind, leveraging ServiceNow’s automation and integration capabilities.
Offerings:
- 1. Telecommunications Service Management (TSM)
  - Incident and Problem Management: Helps streamline ticketing and troubleshooting, reducing resolution time for network issues and improving customer satisfaction.
  - Change Management: Enables controlled, documented changes to network infrastructure with minimal risk, keeping services reliable while adapting to new demands.
  - Service Catalog and Request Management: Empowers telecom providers to define, track, and fulfill service requests, helping standardize offerings and improve customer experiences.
  - Asset and Configuration Management: Manages network and IT assets through a single platform to improve tracking, planning, and visibility over network infrastructure.
  - Outage Management: Provides outage tracking and resolution, with notification features to keep stakeholders informed and updated.
- 2. Telecommunications Network Inventory (TNI)
  - Inventory Management: Tracks network components such as routers, switches, and cables, keeping records accurate and up-to-date for easier asset management.
  - Capacity Management: Assesses network utilization and capacity to optimize existing resources and plan expansions.
  - Topology Visualization: Visualizes network components and dependencies, improving incident response and capacity planning.
- 3. Customer Service Management (CSM) for Telecom
  - Proactive Case Management: Automatically creates cases for network outages or disruptions and informs customers proactively.
  - Omnichannel Support: Connects various customer communication channels like chat, email, and phone, ensuring seamless support across platforms.
  - Knowledge Management: Centralizes knowledge articles and troubleshooting guides for customers and agents, improving first-contact resolution rates.
  - Field Service Management (FSM): Schedules and tracks field service agents, enabling efficient resource allocation for network maintenance or installation tasks.
- 4. Telecom Order Management and Fulfillment
  - Order Orchestration and Fulfillment: Automates the fulfillment of telecom orders across different channels (e.g., web, mobile, in-store), reducing order cycle times.
  - Inventory and Delivery Coordination: Ensures inventory availability and coordinates with suppliers to meet customer demands and avoid service delays.
  - Customer Order Visibility: Provides customers with real-time order status and delivery tracking, enhancing transparency and customer satisfaction.
- 5. AI and Predictive Analytics for Telecom
  - Predictive Maintenance: Uses AI-driven insights to predict network failures, reducing unplanned outages and improving service reliability.
  - Customer Churn Prediction: Analyzes customer data to identify patterns associated with churn, helping companies proactively retain customers.
  - Network Demand Forecasting: Leverages historical data to forecast demand surges, aiding in capacity planning and resource allocation.
- 6. Digital Transformation and Automation
  - Robotic Process Automation (RPA): Automates repetitive, manual processes like provisioning, incident management, and customer billing, freeing up human resources for higher-value tasks.
  - Telecom-Specific Workflows: Pre-built workflows tailored for telecom processes, allowing for quicker implementation and easier customization.
  - Process Optimization: Analyzes workflows and processes to identify inefficiencies and optimize operations.
- 7. 5G Network and Edge Management
  - 5G Network Slice Management: Enables telecom providers to manage, allocate, and monitor network slices, enhancing service for specific customer needs or applications.
  - Edge Device Management: Manages connected edge devices (IoT, sensors) across the network, providing control over a distributed network environment.
- 8. Regulatory Compliance and Security
  - GDPR and CCPA Compliance: Ensures customer data is stored, processed, and handled in compliance with data protection regulations.
  - Data Privacy and Security Management: Protects customer data and network infrastructure from cyber threats through automated threat detection and response mechanisms.
  - Audit and Compliance Management: Centralizes and automates audit processes to demonstrate regulatory compliance with local and global telecom standards.
- 9. Telecom Financial Operations
  - Cost Management and Billing: Tracks and manages expenses for infrastructure and operational costs, integrating with billing systems for accurate financial tracking.
  - Revenue Assurance: Monitors the end-to-end revenue cycle, identifying potential leakages and optimizing revenue collection.
  - Chargeback and Reconciliation: Automates chargeback processes between telecom partners, reducing errors and ensuring accuracy.
- 10. Service Assurance and Network Performance Management
  - Real-Time Network Monitoring: Tracks network performance in real-time, identifying issues before they impact customers.
  - Service Level Agreement (SLA) Management: Ensures adherence to SLAs by monitoring service quality metrics and alerting stakeholders if SLAs are at risk.
  - Self-Healing Networks: Incorporates AI-driven, automated response mechanisms for quick issue resolution without human intervention.
- 11. Supply Chain and Vendor Management
  - Supplier Management: Tracks supplier performance and manages relationships, optimizing inventory sourcing and reducing supply delays.
  - Procurement Automation: Streamlines procurement processes to ensure timely acquisition of network equipment and resources.
  - Inventory and Logistics Management: Coordinates inventory across supply chain locations to ensure timely network provisioning and reduce downtime.

Cloud Security & Compliance Management

Description: Ensuring that cloud environments are secure, comply with industry regulations, and meet best practices for governance.
Technologies: AWS Security Hub, Azure Security Center, Google Cloud Security Command Center, Palo Alto Networks, CrowdStrike, Symantec, McAfee.
Offerings:
- Implementing cloud security frameworks (e.g., Zero Trust, Identity & Access Management).
- Ensuring GDPR, HIPAA, SOC2 compliance for cloud deployments.
- Cloud-native security monitoring, encryption, and vulnerability management.

Hybrid and Multi-Cloud Strategy

Description: Designing and implementing a hybrid or multi-cloud infrastructure for greater flexibility, disaster recovery, and cost optimization.
Technologies: VMware Cloud, Microsoft Azure Stack, AWS Outposts, Google Anthos, Terraform.
Offerings:
- Designing hybrid cloud solutions that combine on-premises systems with public and private clouds.
- Multi-cloud strategies for redundancy and avoiding vendor lock-in.
- Cloud cost optimization and resource balancing between cloud providers.

Re-platforming & Re-architecting Applications

Description: Rebuilding or modifying applications to be fully optimized for the cloud.
Technologies: AWS Elastic Beanstalk, Azure App Services, Google Kubernetes Engine (GKE).
Offerings:
- Re-platforming: Moving apps to the cloud with minimal changes but utilizing cloud-native capabilities (e.g., database migration, PaaS).
- Re-architecting: Redesigning monolithic apps as microservices or implementing serverless architectures.

Lift-and-Shift Migration

Description: Moving existing applications from on-premises data centers to the cloud with minimal changes (lifting and shifting).
Technologies: AWS EC2, Azure Virtual Machines, Google Compute Engine, CloudEndure.
Offerings:
- Rehosting legacy systems to the cloud with minimal re-architecture.
- Transitioning to cloud VMs, cloud storage, and managed cloud services.
- Ensuring post-migration optimization for cost, performance, and security.

Cloud Assessment and Strategy

Description: Assessing an organization’s current IT infrastructure and providing a clear roadmap for cloud adoption or migration.
Technologies: AWS Cloud Adoption Framework, Azure Cloud Adoption Framework, Google Cloud Migration Strategy.
Offerings:
- Cloud readiness assessments to determine the best approach (IaaS, PaaS, SaaS).
- Cost-benefit analysis and TCO (Total Cost of Ownership) for cloud solutions.
- Creating a cloud adoption framework aligned with business goals.

Data-Driven Innovation (AI/ML, Analytics)

Description: Leveraging artificial intelligence and machine learning to drive insights, innovation, and automation.
Technologies: TensorFlow, AWS SageMaker, Azure AI, Google AI, Power BI, Tableau, Databricks.
Offerings:
- Developing AI models to predict customer behavior, optimize operations, and enhance products.
- Implementing advanced analytics dashboards and visualizations for business intelligence.
- Enabling predictive maintenance and customer sentiment analysis.

Cloud-Based Collaboration & Productivity Solutions

Description: Enabling seamless collaboration, communication, and remote work using cloud-based tools.
Technologies: Microsoft 365, Google Workspace, Slack, Zoom, SharePoint, Jira.
Offerings:
- Deploying Microsoft 365 or Google Workspace for real-time collaboration.
- Building custom collaboration platforms or intranet solutions based on cloud technologies.
- Enabling document management, project management, and team communication on the cloud.

Process Automation & Optimization

Description: Automating repetitive business processes to improve efficiency, reduce costs, and enhance customer experience.
Technologies: UiPath, Automation Anywhere, Blue Prism, Power Automate, AI/Chatbots (Dialogflow, IBM Watson).
Offerings:
- Implementing Robotic Process Automation (RPA) for back-office operations (e.g., invoice processing, data entry).
- Leveraging AI-based chatbots and virtual assistants for customer service.
- Automating business workflows using low-code/no-code platforms.

End-to-End Digital Transformation Strategy

Description: Developing a comprehensive transformation strategy to align business goals with digital technology, helping enterprises become more agile and innovative.
Technologies: Cloud Strategy, AI/ML, Data Analytics, Automation, RPA (Robotic Process Automation).
Offerings:
- Assessing business processes and identifying key areas for digital intervention.
- Defining digital KPIs (e.g., customer experience, operational efficiency) and developing roadmaps for implementation.
- Adopting data-driven decision-making using AI, machine learning, and advanced analytics.

Cloud-First Strategy for Legacy Apps

Description: Migrating and re-architecting legacy applications to take full advantage of cloud infrastructure.
Technologies: AWS EC2, Azure Virtual Machines, Google Compute Engine, Azure App Services.
Offerings:
- Lift-and-shift migration to IaaS or PaaS offerings.
- Transforming monolithic apps into microservices on the cloud.
- Optimizing for cloud performance and scalability.

API Enablement & Integration

Description: Exposing legacy systems as APIs to enable modern digital experiences and integration with other cloud-based systems.
Technologies: Apigee, AWS API Gateway, Azure API Management, MuleSoft, Kong.
Offerings:
- API creation and gateway setup for legacy applications.
- API management for ensuring performance, security, and monitoring.
- Enabling real-time data exchange between legacy apps and cloud platforms using API-led integration.

Containerization & Orchestration

Description: Re-packaging legacy applications into containers and managing them with orchestration tools to ensure scalability, portability, and ease of deployment.
Technologies: Docker, Kubernetes, OpenShift, Helm, AWS Fargate, Azure Kubernetes Service (AKS).
Offerings:
- Containerizing monolithic applications using Docker.
- Orchestrating containerized applications with Kubernetes or OpenShift for deployment and scaling.
- Implementing microservices architectures to decouple legacy monoliths.

Cloud-Native Application Development

Description: Building applications that are optimized for the cloud from the ground up using modern cloud architectures.
Technologies: Kubernetes, AWS ECS, Azure App Services, Google Cloud Run, Serverless Functions, Terraform, Jenkins.
Offerings:
- Designing cloud-native apps using microservices, serverless computing, and event-driven architecture.
- Developing applications with CI/CD pipelines for faster deployment cycles.
- Implementing cloud-native data storage solutions, such as object storage (AWS S3), distributed databases (Google Firestore), and data lakes.

Legacy Application Re-engineering

Description: Re-engineering legacy applications to modern technologies and architectures while preserving business logic and functionality.
Technologies: Java, .NET, Python, Microservices, Docker, Kubernetes, AWS Lambda, Azure Functions.
Offerings:
- Rewriting monolithic applications into microservices.
- Refactoring legacy code for better maintainability and performance.
- Moving from on-premises to cloud-native architectures (e.g., using containerization).
- Database modernization: Migrating legacy databases (e.g., Oracle, SQL Server) to more scalable solutions like NoSQL or cloud-native databases.

Data migration and reconciliation

Description: Migration of data from legacy systems to ServiceNow tables.
Technologies: SQL procedures, ETL tools, ServiceNow Flow Designer, and Data Loader.
Offerings:
- Using SQL procedures and ETL tools to load data into staging tables.
- Leveraging ServiceNow Flow Designer and Data Loader to upload data into target tables.

Cloud Cost Optimization & Monitoring

Description: Helping clients manage the costs associated with cloud data infrastructure through cost monitoring, optimization, and resource management.
Technologies: AWS Cost Explorer, Azure Cost Management, Google Cloud Billing Reports.
Offerings:
- Cost analysis and optimization of cloud data services.
- Monitoring cloud storage and data processing costs.
- Setting up cost alerting systems to manage usage.

Business Intelligence & Insights

Fragmented data, inconsistent KPIs, poor data quality, slow reporting, and limited real-time visibility collectively hinder telecom operators’ growth. These challenges lead to delayed decision-making, weaker customer experiences, and inefficiencies in network and operations that prevent operators’ ability to innovate and compete as digital-first service providers. Infinite helps by building unified data platforms, improving data quality, and using real-time analytics and AI-driven insights to accelerate decision-making. This provides operators with a single source of truth, enhancing visibility and enabling smarter, faster operational and business decisions.
- Market & Sales Intelligence: We enable tracking of market trends, monitoring competitor activity, and identifying growth opportunities through AI-powered analytics. By combining internal sales data with external market signals, teams can prioritize high-value prospects, refine go-to-market strategies, and close deals faster.
- Enterprise Knowledge: We design and implement intelligent knowledge management systems that capture, organize, and surface critical information across the organization. By making institutional knowledge easily accessible, teams can reduce search time, improve collaboration, and make better-informed decisions.
- Portal Analytics: We help in gaining deep visibility into portal usage, user behavior, and engagement patterns. Through intuitive dashboards and real-time reporting, teams can optimize portal experiences, identify friction points, and drive higher adoption and satisfaction.

AI Automation, Platforms & Enterprise Systems

Telecom operators are experiencing an enormous complexity in transitioning from manual, siloed operations to automated, platform-driven systems. Infinite uses AI to optimize network and customer operations; platforms and enterprise systems to enable new services, B2B solutions, and ecosystem partnerships. The combined approach enables telecom operators to gain a competitive edge by transforming them from being connectivity providers to digital infrastructure and service providers.
Our solutions include:
- Agentic Enterprise Platform: By developing and deploying customized enterprise platforms, Infinite helps automate repetitive processes, streamline operations, and increase overall efficiency.
- Autonomous Systems: Our expertise in autonomous networks helps operators optimize networks and operations, minimize downtime, and improve performance through AI-driven decision-making.
- Data & ML Platforms: We help clients unify data from networks, devices, customers, and enterprise systems to automate decisions and improve performance. By using Data and ML platforms, we enable clients to cut costs, boost reliability, create new digital services, and revenue streams.
- Quality Assurance: Our testing and quality assurance services offer multi-layered approaches combining technology, processes, and analytics. Our AI-driven monitoring covers network, services, software, and enterprise systems, ensuring operators meet SLAs and maintain customer trust.
- Speed Intelligence: We use analytics and AI/ML to help clients monitor real-time performance, identify congestion, detect speed bottlenecks, and recommend corrective actions to provide faster and consistent connectivity for improved user experience.
- Device Management: Our centralized platforms help operators to keep customer devices healthy, updated, secure, and in working condition by pushing firmware updates, troubleshooting issues, and enforcing security policies to ensure their devices stay compatible with network services, without the need for any manual intervention.
- AI Store: We help the creation and adoption of AI stores, a centralized library of AI models and tools, which different teams can quickly use to find, reuse, deploy, and govern AI solutions for improving network performance, operational efficiency, and enterprise offerings.

Cloud Data Governance and Compliance

Description: Implementing data governance frameworks on the cloud to ensure proper handling, security, and compliance with laws.
Technologies: AWS Lake Formation, Azure Purview, Google Cloud Data Catalog.
Offerings:
- Data cataloging, lineage tracking, and access management in cloud platforms.
- Compliance with data protection laws (GDPR, CCPA).
- Role-based access control (RBAC) and auditing.

Cloud-based Data Integration & API Management

Description: Facilitating the integration of various data sources and third-party services with cloud-based systems through APIs.
Technologies: MuleSoft, AWS API Gateway, Azure Logic Apps, Google Cloud API Gateway.
Offerings:
- Cloud-based integration with third-party applications and data sources.
- Designing and managing APIs for data sharing between cloud and on-premise systems.
- API security and monitoring for data transactions.

Serverless Data Processing

Description: Building serverless data pipelines for real-time and batch data processing that scale automatically based on demand.
Technologies: AWS Lambda, Google Cloud Functions, Azure Functions, AWS Glue.
Offerings:
- Serverless ETL pipelines for data ingestion and transformation.
- Real-time data streaming using AWS Kinesis or Azure Stream Analytics.
- Cost-efficient processing without the need to manage infrastructure.

Cloud Data Lakes

Description: Creating cloud-based data lakes for storing raw, unstructured, and structured data in its native format.
Technologies: AWS S3, Azure Data Lake Storage, Google Cloud Storage, Databricks.
Offerings:
- Building and managing scalable data lakes on cloud platforms.
- Data cataloging and governance in cloud data lakes.
- Analytics integration with machine learning models.

Cloud Data Warehousing & Analytics

Description: Building and managing cloud-based data warehouses for analytics and business intelligence.
Technologies: Amazon Redshift, Google BigQuery, Snowflake, Azure Synapse Analytics.
Offerings:
- Data warehouse design and setup on cloud platforms.
- Data lake creation and management.
- Query optimization and cost management for cloud analytics.

Infrastructure, Observability & Network Intelligence

Today, modern networks span across 2G/3G/4G/5G, fiber, IoT, and cloud, making it extremely difficult for telecom operators to maintain visibility, manage performance, and ensure reliability. To add to this, a massive volume of real-time data from devices, base stations, and edge nodes overloads the monitoring systems. This makes it challenging to detect congestion, faults, or degradation before they impact customers. Infinite helps enterprises build a resilient, scalable, and intelligent technology foundation to detect anomalies, predict failures, and optimize network resources.
Our solutions include:
- Observability: We help organizations establish end-to-end observability through unified monitoring, intelligent alerting, and AI-assisted analytics. By enabling full-stack observability using tools like Grafana and Kibana, client teams can gain end-to-end visibility into network performance, device health, and service KPIs across multi-vendor and hybrid environments, and take the required actions in real time.
- Network Automation: We help implement AI-enabled automated workflows, policy-driven orchestration, self-optimizing network (SON), and network automation solutions that reduce configuration errors, improve performance, and support seamless scaling. Through automated workflows and predictive insights, organizations can operate networks with greater accuracy and efficiency.
- Foundational Services: We help telecom operators to standardize their foundational systems by integrating modular services and building scalable, cloud-native architectures. This allows operators to manage network complexity, handle massive volumes of operational data, and deliver consistent, high-quality customer experiences.

Data Security and Compliance Engineering

Description: Ensuring that data pipelines, storage, and analysis processes comply with regulatory standards (e.g., GDPR, HIPAA) and are secure.
Technologies: Encryption tools, role-based access control (RBAC), data masking, GDPR compliance tools.
Offerings:
- Implementing data encryption for data at rest and in transit.
- Data governance and compliance.
- Data privacy strategies and audit logging.

Data Warehousing

Description: Developing and maintaining data warehouses that store clean, transformed, and organized data for analytical purposes.
Technologies: Amazon Redshift, Google BigQuery, Snowflake, Azure Synapse Analytics.
Offerings:
- Data warehouse design and architecture.
- Data load and query optimization.
- Performance tuning and capacity planning.

Data Quality Management

Description: Implementing processes to ensure data is accurate, consistent, and reliable for downstream analytics and machine learning.
Technologies: Data quality tools (Talend, Informatica, Apache Griffin), data profiling, data validation, and deduplication.
Offerings:
- Data cleansing and transformation rules.
- Data validation automation.
- Monitoring and alerting on data anomalies.
- ServiceNow Script Includes and flow designer for data cleansing and loading.

Engineering & AI Enablement

Limited AI expertise, complex CI/CD pipelines, and scalability issues hinder telecom operators’ ability to utilize AI solutions and transform their operations fully. Infinite helps overcome these challenges by accelerating product development and operational efficiency through scalable platform engineering and high-quality AI training services. Our focus is on reducing barriers to AI adoption so teams can move faster from experimentation to production.
- Platform Engineering: We design, develop, and maintain robust platform architectures that standardize development practices to support growth, improve performance, and streamline engineering workflows. By creating self-service infrastructure, integrated tools, and prebuilt services, teams can deliver faster while maintaining consistency, security, and operational reliability.
- AI Training: We provide end-to-end AI training services like data preparation, model development, tuning, and evaluation, to ensure reliable, production-ready AI outcomes. From foundational concepts to advanced implementation techniques, we equip teams with the knowledge they need to build, deploy, and manage AI solutions confidently.
- API-Less Enablement: We integrate AI capabilities into legacy systems and workflows effortlessly to reduce development overhead and accelerate time-to-value. Our low-code connectors, intelligent automation solutions, and pre-built integrations help teams adopt AI faster while minimizing technical complexity and development costs.

Data Modeling & Schema Design

Description: Design data models for effective storage and querying, including dimensional models (star schema, snowflake schema) for data warehouses or normalized models for OLTP systems.
Technologies: Snowflake, Amazon Redshift, Google BigQuery, Azure Synapse Analytics.
Offerings:
- Data model design for both transactional and analytical data.
- Schema design and optimization for query performance.
- Designing data governance models (data lineage, metadata).
- ServiceNow table and schema design.

Intelligent Operations & Service Management

Telecom operators find it challenging to maintain high reliability and efficiency across networks spanning multiple technologies, locations, and devices that generate vast amounts of real-time data. To overcome these challenges, Infinite helps clients use AI-driven monitoring, automation, and analytics solutions that provide end-to-end visibility, predict potential service disruptions, and optimize operational workflows. This allows clients to manage their complex networks, massive volumes of operational data, and the rising customer expectations for seamless connectivity and service quality.
- AIOps & Incident Management: We help implement AI-powered incident and ticket management solutions, such as Ticket Genie, Ticket Intelligence, Fallout Management Agent, and Root Cause Analysis. By automating processes to detect anomalies, predict incidents, and automate ticketing and resolution, we reduce downtime, improve service reliability, and free teams from repetitive operational tasks.
- Predictive Maintenance: With our Predictive Maintenance Platform, organizations can foresee and avoid operational failures in towers, routers, or fiber links before they occur. AI-driven monitoring and predictive analytics help reduce disruptions by enabling proactive repairs and reducing operational risk while extending asset lifecycles.
- Operations & Release Management: We streamline operations and release workflows by automating deployments, monitoring, and operational tasks using deployment agents. This ensures smoother product releases, faster time-to-market, and consistent operational performance.
- Conversational AI: We help enhance user interactions with AI-driven Chatbots and Google Conversational Agents, providing real-time support, intelligent guidance, and faster issue resolution for users and customers.
- Voice & Automation: By deploying voice-enabled agents, we enable operators to handle routine operational tasks, customer queries, and user interactions efficiently, improving responsiveness and operational efficiency.

Software Development Lifecycle (SDLC) Acceleration and Developer Experience (DevX)

We help organizations adapt to Continuous Integration / Continuous Deployment (CI/CD) pipelines, cloud-native architectures, and DevOps practices to unify fragmented toolchains, automate testing, and accelerate the deployment cycle. By using AI-driven DevOps and monitoring tools, clients can get predictive insights, detect bottlenecks, and optimize workflows in real time. This allows cross-functional teams to use collaborative platforms more effectively and improve communication among network, software, and business units.
Some of our key solutions include:
- Code & Dev Automation: We help boost developer productivity and simplify workflows by using AI to automate coding, testing, and deployment pipelines. This helps reduce manual effort, speed up iterations, and ensure consistency across complex network and service environments. To do this, we rely on tools like DevX platforms, SDLC automation, TestHub, Mop to Code, and intelligent code summarization.
- Migration & Modernization: By migrating clients’ outdated legacy systems to cloud-native, containerized, and microservices-based architecture, we help improve scalability, integration, and maintainability while reducing the organization’s dependency on obsolete platforms.
- Asynchronous Development: We help global teams to collaborate more effectively by prioritizing tasks intelligently and optimizing parallel workflows. By incorporating AI, we help in automating code review, testing, conflict resolution, and documentation. This incorporation ensures faster, error-free collaboration amongst geographically distributed teams, improving delivery speed while maintaining code quality and project visibility.

Engineering support for Application Reliability

Ensure zero downtime for the application.
Provide 24×7 application support (Engg Teams) for the ICS solution.
Perform incident updates, resolution, patch updates, and version upgrades.
Deliver service reports and handle minor enhancements (up to 120 hours per quarter).

Operational Enhancements

Advanced alarm correlation to identify root causes.
Implement maintenance windows for change management.
Reduce alarm noise while ensuring service continuity.

MOM Tool Implementation for Single Pane of Glass for the NOC

Network Identification
- Analyze network breakup and subnets for device associations.
- High-Level and Low-Level Design (HLD/LLD) for MOM tool implementation and reporting solutions.
- Evaluate static inventory files.
Device Monitoring
- Automate device discovery in the MOM tool.
- Poll metrics such as CDM, Ping, Packet Loss, Jitter, Utilization, Bandwidth, Discards, and Errors.
- Configure metric thresholds for monitoring performance.
Dashboard and Reporting
- Develop dashboards for performance monitoring with a 3-month data retention policy.
- Predict and visualize storms/dips and abnormalities in the network.
- Build customer-facing dashboards for device availability and impact analysis.
Alarm Management
- Create foundational rules for the EMS/NMS systems.
- Deduplicate alarms and enrich them with CMDB data.
- Develop advanced alarm correlations to minimize noise.
Reporting Infrastructure
- Build a three-tier reporting server integrated with the MOM and ticketing system.
- Generate custom reports (up to 20 directly from nodes).
- Create incident and customer impact reports.
Customer Engagement
- Enable customer portal dashboards for device and service availability.
- Provide critical issue notifications to customers.

NOC Services: Misc provided

Network Surveillance and Event Management: Continuous monitoring of network traffic, events, and incidents to ensure minimal disruption to services.
Bandwidth and Traffic Management: Monitoring network traffic to manage bandwidth allocation and ensure efficient data flow, avoiding congestion.
Device Management: Managing and updating network devices such as routers, switches, and firewalls, ensuring they are correctly configured and secure.
Change Management: Overseeing changes to the network infrastructure, ensuring minimal disruption and proper documentation for future reference.
Performance Benchmarking: Regularly assessing network performance against industry standards and service-level targets.
Backup and Data Recovery: Regularly backing up network configurations and data to ensure quick recovery in case of failure.
End-to-End Testing and Validation: Conducting routine testing of network systems, applications, and services to validate performance, security, and availability.

Data Platform Migration

Cloud Data Migration:
Transitioning on-premises data platforms to a secure, scalable cloud-based infrastructure, including data integration and migration.
Cloud Partnerships and Frameworks:
Collaborating with leading cloud platforms to expedite the migration process and ensure data security and compliance.
Data Integration:
Ensuring seamless integration between cloud-based platforms and existing on-premises systems or applications.

Managed Services and Outsourcing

Outsourcing NOC Operations:
Taking over the management of NOC functions, including 24/7 monitoring, incident management, and troubleshooting.
Service Desk Management:
Providing comprehensive service desk support for customer issues, including troubleshooting, escalation, and issue resolution.
Tiered Support Models:
Offering different levels of support based on issue complexity and urgency, ensuring fast resolution for critical problems.
End-to-End Network Management:
Full-service management of the network lifecycle, from design and deployment to ongoing maintenance and optimization.

Customer Experience and Service Delivery

Proactive Service Monitoring:
Ensuring customer-facing services (e.g., VoIP, mobile, broadband) are monitored for seamless service delivery.
Network Troubleshooting for End-Users:
Offering remote diagnostics and troubleshooting support for end-users facing connectivity issues.
Customer Reporting and SLA Metrics:
Delivering real-time insights into service performance and SLA adherence to ensure transparency and customer satisfaction.
Customer Support Management:
Managing service desks and support teams to efficiently handle customer queries and complaints.

Consulting and Strategic Advisory

Telecom Transformation Consulting:
Guiding Telcos through operational transformations, including adopting AI, cloud-native services, and automation.
Cost Optimization:
Offering strategies to reduce operational costs and improve network efficiency through automation and resource management.
Regulatory Compliance Support:
Ensuring network operations comply with telecom industry regulations, including data privacy laws and government standards.
Network Strategy Development:
Providing strategic planning and roadmap development for network infrastructure and service delivery.

Data Analytics and Reporting

Big Data Analytics:
Analyzing large volumes of network data to uncover trends, optimize operations, and identify growth opportunities.
Custom Dashboards:
Creating real-time, interactive dashboards for network monitoring, performance tracking, and incident resolution.
Predictive Analytics:
Using AI to anticipate network issues and proactively address them before they impact performance.
Reporting and Business Intelligence:
Providing actionable insights to stakeholders through comprehensive and customized reports.

Network Design, Planning, and Upgrades

Network Assessment and Optimization:
Assessing network performance and recommending improvements or upgrades.
Infrastructure Design:
Designing scalable, resilient, and cost-efficient network infrastructures for current and future needs.
Technology Integration:
Integrating next-generation technologies (e.g., 5G, IoT, edge computing) into existing network environments.
Capacity Expansion Planning:
Designing networks to handle future traffic growth, ensuring scalability and flexibility.

Cloud and Data Center Management

Cloud Infrastructure Monitoring:
Ensuring optimal performance and integration of cloud services with Telco networks.
Data Center Operations:
Managing and monitoring on-premises data centers, including server health and network connectivity.
Disaster Recovery Planning:
Developing business continuity and disaster recovery plans to minimize downtime and data loss during outages.
Cloud Resource Management:
Overseeing cloud resource allocation and usage to optimize costs and performance.

Automation and Orchestration

Network Automation:
Reducing manual intervention by automating routine tasks such as network configuration, service provisioning, and fault management.
Orchestration of Virtualized Services:
Automating the allocation of virtualized network functions (e.g., SD-WAN, NFV) based on real-time demand.
AI-Powered Automation:
Leveraging AI to predict failures and automatically initiate corrective actions without manual input.
Self-Healing Networks:
Enabling the network to detect and resolve issues autonomously with minimal human intervention.

Service Assurance and SLA Management

End-to-End Service Monitoring:
Monitoring the performance and availability of services from the customer’s device to the core network.
SLA Compliance Reporting:
Ensuring SLAs for uptime, service quality, and issue resolution are consistently met.
Root Cause Analysis and Reporting:
Detailed investigation and reporting of service disruptions, offering insights into their causes for stakeholders.
Service Quality Management:
Regular assessments to ensure services meet customer expectations and contractual obligations.

Network Security and Threat Monitoring

Security Incident Monitoring:
Continuous monitoring for potential security breaches like DDoS attacks, data breaches, and unauthorized access.
IDPS Implementation:
Real-time intrusion detection and prevention to mitigate malicious activity.
Vulnerability Management & Patch Updates:
Regular security assessments and patch management to address vulnerabilities.
Security Audits:
Conducting periodic security audits to ensure compliance with industry best practices and regulatory standards.

Fault Management and Troubleshooting

Automated Fault Detection:
Tools that automatically identify and log faults across the network.
Fault Diagnosis and Remediation:
Remote troubleshooting or dispatching field engineers to resolve issues efficiently.
Automated Ticketing and Workflow Management:
Streamlining issue resolution with automated ticketing and task assignment for faster resolution.
Root Cause Analysis:
Investigating and identifying the underlying causes of recurring issues to prevent future incidents.

Network Performance Optimization

Traffic Analysis and Optimization:
Advanced analytics to detect bottlenecks and optimize data routing for efficient network operation.
QoS Management:
Prioritizing critical applications such as voice, video, and data to ensure high performance.
Capacity Planning:
Forecasting network growth to manage resource allocation and prevent network congestion or underutilization.
Bandwidth Management:
Managing bandwidth usage to optimize performance and prevent network saturation.

24/7 Network Monitoring and Incident Management

Proactive Monitoring:
Continuous surveillance of network health and performance across core infrastructure.
Incident Detection and Response:
Real-time identification of service issues, leveraging AI tools for early detection and rapid response.
Incident Triage and Escalation:
Prioritizing and escalating critical incidents to ensure swift resolution.
Alerting and Notifications:
Automated notifications to stakeholders when issues arise, ensuring prompt attention.

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Providing cutting-edge digital experiences across industries

Next-Generation Services

BrassRing

Turbify

NetSfere

Sensyon

Innovative Solutions for Businesses

Driving Digital Transformation with Expertise and Innovation

Empowering Life Sciences with Intelligent Care

overview

Service Offerings

Challenges & Solutions

Insights & Resources

Heterogeneous Database Migration for a leading Healthcare & Life Science Organization

Intelligent Cloud-Based “Healthcare Delivery Platform” for a Major Healthcare in US

APP Orchestrator – A Vendor-Neutral AI Integration Platform for Medical Imaging

Enhancing Radiology Operations for a Leading Medical Center

Distributed Data Analytics Platform for a Leading MedTech Company

Accelerating Clinical Trials for a Leading Pharma Company

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Providing cutting-edge digital experiences across industries

Next-Generation Services

BrassRing

Turbify

NetSfere

Sensyon

Innovative Solutions for Businesses

Driving Digital Transformation with Expertise and Innovation

Empowering Life Sciences with Intelligent Care

overview

Service Offerings​

Challenges & Solutions

Insights & Resources

Heterogeneous Database Migration for a leading Healthcare & Life Science Organization

Intelligent Cloud-Based “Healthcare Delivery Platform” for a Major Healthcare in US

APP Orchestrator – A Vendor-Neutral AI Integration Platform for Medical Imaging

Enhancing Radiology Operations for a Leading Medical Center

Distributed Data Analytics Platform for a Leading MedTech Company

Accelerating Clinical Trials for a Leading Pharma Company

To learn more about our Healthcare Services

Contact Us

Let's continue the conversation

Take the first step towards a digitally engineered tomorrow

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What We Do

LEGAL

Service Offerings