Contact Us

Case Study

Fastest Oracle RMS Implementation on Record for a State Electricity Distribution Company

Customer Overview

The customer is a state electricity distribution company of India responsible for power distribution to over 2 million consumers. The customer was operating on legacy billing infrastructure with fragmented consumer data spread across multiple systems. The existing outdated, and siloed systems limited customers’ ability to manage consumer billing, collections, and field operations at scale. The customer thus required a rapid, reliable modernization of its revenue management system (RMS) to improve billing accuracy, reduce disputes, and enable digital service delivery.

Scope

  • Fragmented consumer data across multiple legacy systems with no single source of truth
  • Legacy infrastructure running on aging hardware — high CAPEX burden and low resilience
  • Manual meter-reading processes prone to error, causing billing disputes and revenue leakage
  • No mobile enablement for meter readers or consumer self-service
  • 30+ third-party integrations needed with payment gateways and government portals
  • Aggressive go-live mandate: implementation required within 3 months of contract award

Solution

Infinite leveraged its proven Oracle Customer Care and Billing (CC&B) implementation methodology, pre-built integration accelerators, and a dedicated utility delivery team to execute one of the fastest Revenue Management System go-lives on record in under 90 days. The four key workstreams of the engagement included.

Build & Deployment

  • Oracle CC&B-based Revenue Management System implemented covering full MBC lifecycle for 2M+ consumers
  • Data migration from multiple disparate legacy systems into a single, unified Oracle platform
  • 30+ third-party integrations with payment gateways, government portals, and new connection portals
  • Online Billing System with consolidated billing and real-time revenue tracking

Infrastructure Transformation

  • Migrated from legacy on-premise infrastructure to cloud — shifting from CAPEX to OPEX model
  • 24x7 cloud services, DBA, Network & Security Administration, and MIS support post go-live

Mobile Enablement

  • Mobile Billing Application deployed for 950+ meter readings and field staff
  • Consumer self-billing app extended to end users, reducing manual billing effort

Post Go-Live Support

  • 24-month application support services with 12x7 helpdesk for end users
  • 125+ HQ team members and 25+ helpdesk/MIS executives dedicated to customer

Business Outcomes

Less than 90 Days from Contract to Full Go-Live, setting a record for the fastest Oracle Utilities implementation at this scale

CAPEX to OPEX Infrastructure Model Shift via Cloud Migration to deliver significant CAPEX savings in the process.

Designed and delivered 30+ third-party system integrations within the program timeline

Chosen as the RMS Integrator over best-of-breed global competitors, reflecting Infinite's depth of domain expertise and proven delivery track record in the utilities sector

2M+ Consumers Migrated from Legacy Systems to a modern, cloud-native Oracle platform, ensuring data integrity and continuity of billing and customer service operations throughout the transition.

Additional outcomes delivered

  • Minimal consumer complaints related to billing and payment adjustments post go-live
  • Improved SLA adherence to industry benchmarks; enhanced billing quality across all districts
  • CAPEX savings achieved by decommissioning aging on-premise legacy infrastructure
  • Extended digital service delivery to field staff and consumers via mobile applications
  • Selected as RMS System Integrator against best-of-breed global competitors
Download Case Study

More Insights & Resources

Download

This field is for validation purposes and should be left unchanged.