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How A Telecom Provider Transformed Its Operations with IQGeo and Infinite

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Telecom providers today have an urgent need to modernize their existing systems owing to the rising demand for fast, reliable fiber networks. For one such large telecom providers in the United States, this need meant revamping their legacy systems and geospatial operations across 20+ states where they operate. Their solution? To partner with Infinite Computer Solutions to implement IQGeo — a purpose-built Geographical Information System. IQGeo is a modular, telecom-centric platform, designed specifically for telecom and utilities industry, offering real-time data sync, advanced spatial analytics, and mobile field operations.

Why the Telecom Required a Modern GIS Platform?

Legacy GIS platforms like GE Smallworld and ESRI ArcGIS though historically effective, now present inherent challenges in meeting the growing demands of the modern telecom sector. Facing challenges like fragmented workflows, delayed data updates, and user interfaces that lack the intuitive, telecom-specific functionalities necessary for optimal efficiency. Telecom’s ambitious vision for rapid fiber infrastructure expansion required a GIS solution that was agile, telecom-specific, and could integrate seamlessly with systems like SAP and OSS/BSS. Infinite identified IQGeo as the optimal platform of choice to address these multifaceted requirements.

What Makes IQGeo a Game-Changer?

IQGeo’s modular ecosystem offers robust architecture, and specialized modules that provide an end-to-end solution for network lifecycle management. Some of the key components of the platform include:
  • Network Manager Telecom (NMT): Acts as the single source of truth for outside plant assets.
  • Fiber Planning System: Automates high-level design by analyzing terrain, poles, and customer clusters.
  • Construction Manager: Tracks build progress, manages work tickets, and integrates with ERP.
  • Field Mobility: Enables GPS-tagged data collection and offline access for field technicians.
  • Bid Management: Streamlines vendor workflows from quotes to approvals.

With real-time data syncing, seamless SAP/OSS/BSS integrations, and powerful analytics, IQGeo helped the telecom take control of its entire network lifecycle. A cornerstone of this transformation was IQGeo’s seamless integration with critical backend systems, including SAP and OSS/BSS, delivering significant operational efficiencies. Key outcomes included:

  • Enhanced Operational Efficiency: Streamlined workflows and real-time data synchronization, even in offline field environments.
  • Accelerated Planning & Deployment: Network planning timelines shrank from weeks to mere days, enabling rapid fiber expansion.
  • Proactive Asset & Outage Management: Improved visibility and control over assets allowed swift responses to service disruptions.
  • Modernization of Infrastructure: IQGeo replaced legacy GIS platforms like GE Smallworld and outperformed traditional tools such as ESRI’s ArcGIS in telecom-specific applications.

Real Impact in the Field

Here’s how IQGeo and Infinite delivered real results for the telecom:

  • North Carolina
  • Reduced design turnaround times and enhanced accuracy.
  • Ohio
  • Real-time data flow enabled immediate prioritization of repairs and eliminated the delays.
  • Kansas
  • Real-time network maps significantly accelerated fault isolation and service restoration.
  • Texas
  • Accurate asset registration facilitated compliance audits, and accelerated troubleshooting workflows, enhancing overall network data integrity.

What’s Next? Infinite’s Roadmap

In 2025-26, Infinite will further expand its IQGeo platform with several significant upgrades. A key focus will be on improving the mapping of underground utilities more effectively, along with using AI to predict outages and keep networks running smoothly. To help teams get hands-on experience, Infinite will introduce dedicated sandbox environments where users can explore and deepen their understanding of IQGeo in a safe space. They’ll also use drones to capture detailed images for surveys and terrain mapping, making fieldwork faster and more accurate. At the heart of these efforts is the creation of a GIS Center of Excellence, designed to encourage innovation and ongoing learning. Plus, Infinite plans to bring in more intelligent AI and machine learning tools to optimize networks automatically, predict faults with greater precision, and estimate builds more accurately. And to wrap it all up, they’ll make moving from older GIS systems quicker and easier using specialized migration tools built around IQGeo.

Why Choose Infinite for Telecom GIS Transformation?

Infinite brings unmatched telecom and GIS expertise to the table. From automated design tools to robust field apps and deep OSS/BSS integration, we help telecom operators modernize with confidence. Some of our key offerings include-

End-to-End GIS Lifecycle Management

Comprehensive support spanning network design, survey, construction, and ongoing asset maintenance.

IQGeo Accelerators

Prebuilt integration modules for critical enterprise systems, including SAP, OSS/BSS, and CPQ.

Real-Time Operational Intelligence

Implementation of live network maps, schematics, and dynamic asset status dashboards for enhanced situational awareness.

Training & Enablement

Foundational to advanced certification tracks and role-based UI walkthroughs to maximize user proficiency.

Custom Layer Development

Expertise in developing bespoke layers, including parcel overlays, terrain analysis, and heat maps for customer density and risk zones.

Ready to future-proof your fiber operations?

Learn how Infinite can help your business leap into the next generation of geospatial intelligence. 
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Infinite Computer Solutions
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