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Telecom

Unlocking next gen technology for telecom companies and their clients

overview

If you’re looking for a trusted and reliable partner for your telecom IT services, look no further. We are uniquely aligned to serve our telecom domain customers as a strategic transformational partner through exclusive focus on Next-gen digital platforms and differentiated offerings for 5G technologies.

Wireless
Wireline

Driving transformation for Next-Gen Networks

OUR OFFERINGS

CRM

Big Datalytics

IoT and M2M

Virtualization & Cloud

Cybersecurity

CRM

CRM

Suite of software and services to deliver 360⁰ customer view, manage customer interactions and support customer-facing operations, such as billing and customer service.

Big Datalytics

Big Datalytics

Advanced analytics and machine learning techniques to process and extract insights from large datasets generated by telecommunications networks.

IoT and M2M

IoT and M2M

Development and deployment of technologies and services for the Internet of Things (IoT) and machine-to-machine (M2M) communication, including sensors, actuators, and other connected devices.

Virtualization & Cloud

Virtualization & Cloud

Virtualized and cloud-based solutions, including virtualized network functions (VNFs) and cloud-based network management and automation systems.

Cybersecurity

Cybersecurity

Development and deployment of cybersecurity solutions and services to protect telecommunication networks and customer data from cyber attacks and other security threats.

Staying on top of today’s new and emerging trends… cybersecurity and resilience, AI, cloud adoption and more.

OUR OFFERINGS

Network Management

Virtualization & Cloud

5G technology solutions

Network Management

Network Management

The development and deployment of software and hardware systems for monitoring and managing telecommunications networks, including fault management, performance management, and security management.

Virtualization & Cloud

Virtualization & Cloud

Virtualized and cloud-based solutions, including virtualized network functions (VNFs) and cloud-based network management and automation systems.

5G technology solutions

5G technology solutions

Robust portfolio of solutions including Enhanced Mobile Broadband (eMBB), Massive Machine-Type Communications (mMTC), Ultra-Reliable Low-Latency Communications (URLLC), Network Slicing, Augmented Reality (AR) and Virtual Reality (VR)

Future Ready Services

Transforming enterprises with innovative digital solutions

Application Services — Application Services

Application Services

Develop, enhance, modernize, and manage applications using the latest tools and methods

Cloud Migration & Modernization — Cloud Migration & Modernization

Cloud Migration & Modernization

Award winning solutions including cloud-native development, migration, deployment, and monitoring

Data & Analytics — Data & Analytics

Data & Analytics

Turn data into insights through management, consolidation and governance enabling advanced analytics and business intelligence

Digital Engineering Services — Digital Engineering Services

Digital Engineering Services

Unlock the potential of your enterprise with digital engineering services including platform, embedded and mechanical engineering, product design, R&D, and next-gen hardware technologies

Intelligent Automation — Intelligent Automation & AI

Intelligent Automation & AI

Robotic Process Automation (RPA), Artificial Intelligence (AI) and Machine Learning (ML) solutions

Quality Engineering — Quality Engineering

Quality Engineering

Empowering Quality Engineering with Intelligent Solutions for Scalable, Secure, and Next-Generation Applications

Value delivered

Delivering excellence with real-world impact

We Invest in our Clients

We have had a 23-year relationship with a major telecom provider including NMSDC certification, 3 ODC’s, and being a VDSI partner.

Productivity at Scale

Delivered a next generation dispatch solution automating job assignment and prioritization of tasks using a mobile application for 5000 field agents.

Real-Time Decisioning

Built a big data unified system of insights utilizing Hadoop to provide real time insights of customer and consumer behavior to support business decisioning for a web media and advertising client.

High Client Satisfaction Efficient Help Desk

Provided an IT help desk for leading telecom provider that consolidated multiple help desks, reducing employee onboarding costs.

The Infinite Difference

Telecom is in our DNA

56-million-person hours of telecom experience.

Client Relationships

Infinite’s strong brand recognition, relationship with Fortune 1000 clients, multi-year engagements with product vendors, ISV’s and service providers ensures client success.

Technology Partnerships

Building on our domain experience and technology expertise to help our telecom clients deliver next generation capability.

The Infinite Difference Telecom

Take the first step towards a digitally engineered tomorrow

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What We Do

Application Services
Cloud, Infrastructure & Security Services
Data & Analytics
Digital Engineering Services
Intelligent Automation
Quality Engineering

Application Services
Cloud, Infrastructure & Security Services
Data & Analytics
Digital Engineering Services
Intelligent Automation
Quality Engineering

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Privacy Policy
Terms of Use

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Network Function Virtualization (NFV) Services

- Virtual Network Function (VNF) Management
- Software-Defined Networking (SDN) Services
- Network Slicing
- Edge Computing Services

Operations Support Systems (OSS)

- Network Inventory Management
- Service Fulfillment
- Service Activation
- Network Configuration Management
- Service Assurance
- Network Performance Monitoring
- Fault Management
- Resource Management
- Service Quality Management

Business Support Systems (BSS)

- Customer Relationship Management (CRM)
- Billing and Revenue Management
- Order Management
- Customer Self-Service Portals
- Product Catalog Management
- Revenue Assurance
- Pricing and Charging Systems

DevSecOps and Automation

- AI Driven DevSecOps, to drive seamless delivery of applications
- Automated deployments packed with secure, scalable and stable code in Production
- Productivity gains by propogating deployments across environment by a single touch
- Fool proof automated testing to ensure stable and robus code in production

Digital Identity and Zero Trust Security Frameworks

Description: Enhance data security with our zero-trust security frameworks and digital identity solutions. Designed to protect both user and device interactions, these services build a secure, trustless environment that safeguards sensitive customer data and complies with privacy standards.

Quantum-Secure Communication Solutions

Description: Experience next-generation security with our quantum-encrypted network solutions. By integrating Quantum Key Distribution (QKD), we safeguard your data with the highest encryption standards, providing unparalleled protection for critical telecom operations and customer information.

Device Testing and Certification

Description: Testing various types of devices for readiness and performance, including accelerators for the most common devices spanning from Fiber to 5G and Enterprise-grade devices. This involves AI-driven testing across multiple dimensions, ensuring correctness, performance, speed, and stability.

Digital Transformation of Legacy applications on SerivceNow Platform

Description: Infinite ServiceNow’s comprehensive offerings allow telecom companies to streamline their operations, enhance customer satisfaction, improve network reliability, and stay competitive in a dynamic industry. Each module is designed with telecom-specific needs in mind, leveraging ServiceNow’s automation and integration capabilities.
Offerings:
- 1. Telecommunications Service Management (TSM)
  - Incident and Problem Management: Helps streamline ticketing and troubleshooting, reducing resolution time for network issues and improving customer satisfaction.
  - Change Management: Enables controlled, documented changes to network infrastructure with minimal risk, keeping services reliable while adapting to new demands.
  - Service Catalog and Request Management: Empowers telecom providers to define, track, and fulfill service requests, helping standardize offerings and improve customer experiences.
  - Asset and Configuration Management: Manages network and IT assets through a single platform to improve tracking, planning, and visibility over network infrastructure.
  - Outage Management: Provides outage tracking and resolution, with notification features to keep stakeholders informed and updated.
- 2. Telecommunications Network Inventory (TNI)
  - Inventory Management: Tracks network components such as routers, switches, and cables, keeping records accurate and up-to-date for easier asset management.
  - Capacity Management: Assesses network utilization and capacity to optimize existing resources and plan expansions.
  - Topology Visualization: Visualizes network components and dependencies, improving incident response and capacity planning.
- 3. Customer Service Management (CSM) for Telecom
  - Proactive Case Management: Automatically creates cases for network outages or disruptions and informs customers proactively.
  - Omnichannel Support: Connects various customer communication channels like chat, email, and phone, ensuring seamless support across platforms.
  - Knowledge Management: Centralizes knowledge articles and troubleshooting guides for customers and agents, improving first-contact resolution rates.
  - Field Service Management (FSM): Schedules and tracks field service agents, enabling efficient resource allocation for network maintenance or installation tasks.
- 4. Telecom Order Management and Fulfillment
  - Order Orchestration and Fulfillment: Automates the fulfillment of telecom orders across different channels (e.g., web, mobile, in-store), reducing order cycle times.
  - Inventory and Delivery Coordination: Ensures inventory availability and coordinates with suppliers to meet customer demands and avoid service delays.
  - Customer Order Visibility: Provides customers with real-time order status and delivery tracking, enhancing transparency and customer satisfaction.
- 5. AI and Predictive Analytics for Telecom
  - Predictive Maintenance: Uses AI-driven insights to predict network failures, reducing unplanned outages and improving service reliability.
  - Customer Churn Prediction: Analyzes customer data to identify patterns associated with churn, helping companies proactively retain customers.
  - Network Demand Forecasting: Leverages historical data to forecast demand surges, aiding in capacity planning and resource allocation.
- 6. Digital Transformation and Automation
  - Robotic Process Automation (RPA): Automates repetitive, manual processes like provisioning, incident management, and customer billing, freeing up human resources for higher-value tasks.
  - Telecom-Specific Workflows: Pre-built workflows tailored for telecom processes, allowing for quicker implementation and easier customization.
  - Process Optimization: Analyzes workflows and processes to identify inefficiencies and optimize operations.
- 7. 5G Network and Edge Management
  - 5G Network Slice Management: Enables telecom providers to manage, allocate, and monitor network slices, enhancing service for specific customer needs or applications.
  - Edge Device Management: Manages connected edge devices (IoT, sensors) across the network, providing control over a distributed network environment.
- 8. Regulatory Compliance and Security
  - GDPR and CCPA Compliance: Ensures customer data is stored, processed, and handled in compliance with data protection regulations.
  - Data Privacy and Security Management: Protects customer data and network infrastructure from cyber threats through automated threat detection and response mechanisms.
  - Audit and Compliance Management: Centralizes and automates audit processes to demonstrate regulatory compliance with local and global telecom standards.
- 9. Telecom Financial Operations
  - Cost Management and Billing: Tracks and manages expenses for infrastructure and operational costs, integrating with billing systems for accurate financial tracking.
  - Revenue Assurance: Monitors the end-to-end revenue cycle, identifying potential leakages and optimizing revenue collection.
  - Chargeback and Reconciliation: Automates chargeback processes between telecom partners, reducing errors and ensuring accuracy.
- 10. Service Assurance and Network Performance Management
  - Real-Time Network Monitoring: Tracks network performance in real-time, identifying issues before they impact customers.
  - Service Level Agreement (SLA) Management: Ensures adherence to SLAs by monitoring service quality metrics and alerting stakeholders if SLAs are at risk.
  - Self-Healing Networks: Incorporates AI-driven, automated response mechanisms for quick issue resolution without human intervention.
- 11. Supply Chain and Vendor Management
  - Supplier Management: Tracks supplier performance and manages relationships, optimizing inventory sourcing and reducing supply delays.
  - Procurement Automation: Streamlines procurement processes to ensure timely acquisition of network equipment and resources.
  - Inventory and Logistics Management: Coordinates inventory across supply chain locations to ensure timely network provisioning and reduce downtime.

Cloud Security & Compliance Management

Description: Ensuring that cloud environments are secure, comply with industry regulations, and meet best practices for governance.
Technologies: AWS Security Hub, Azure Security Center, Google Cloud Security Command Center, Palo Alto Networks, CrowdStrike, Symantec, McAfee.
Offerings:
- Implementing cloud security frameworks (e.g., Zero Trust, Identity & Access Management).
- Ensuring GDPR, HIPAA, SOC2 compliance for cloud deployments.
- Cloud-native security monitoring, encryption, and vulnerability management.

Hybrid and Multi-Cloud Strategy

Description: Designing and implementing a hybrid or multi-cloud infrastructure for greater flexibility, disaster recovery, and cost optimization.
Technologies: VMware Cloud, Microsoft Azure Stack, AWS Outposts, Google Anthos, Terraform.
Offerings:
- Designing hybrid cloud solutions that combine on-premises systems with public and private clouds.
- Multi-cloud strategies for redundancy and avoiding vendor lock-in.
- Cloud cost optimization and resource balancing between cloud providers.

Re-platforming & Re-architecting Applications

Description: Rebuilding or modifying applications to be fully optimized for the cloud.
Technologies: AWS Elastic Beanstalk, Azure App Services, Google Kubernetes Engine (GKE).
Offerings:
- Re-platforming: Moving apps to the cloud with minimal changes but utilizing cloud-native capabilities (e.g., database migration, PaaS).
- Re-architecting: Redesigning monolithic apps as microservices or implementing serverless architectures.

Lift-and-Shift Migration

Description: Moving existing applications from on-premises data centers to the cloud with minimal changes (lifting and shifting).
Technologies: AWS EC2, Azure Virtual Machines, Google Compute Engine, CloudEndure.
Offerings:
- Rehosting legacy systems to the cloud with minimal re-architecture.
- Transitioning to cloud VMs, cloud storage, and managed cloud services.
- Ensuring post-migration optimization for cost, performance, and security.

Cloud Assessment and Strategy

Description: Assessing an organization’s current IT infrastructure and providing a clear roadmap for cloud adoption or migration.
Technologies: AWS Cloud Adoption Framework, Azure Cloud Adoption Framework, Google Cloud Migration Strategy.
Offerings:
- Cloud readiness assessments to determine the best approach (IaaS, PaaS, SaaS).
- Cost-benefit analysis and TCO (Total Cost of Ownership) for cloud solutions.
- Creating a cloud adoption framework aligned with business goals.

Data-Driven Innovation (AI/ML, Analytics)

Description: Leveraging artificial intelligence and machine learning to drive insights, innovation, and automation.
Technologies: TensorFlow, AWS SageMaker, Azure AI, Google AI, Power BI, Tableau, Databricks.
Offerings:
- Developing AI models to predict customer behavior, optimize operations, and enhance products.
- Implementing advanced analytics dashboards and visualizations for business intelligence.
- Enabling predictive maintenance and customer sentiment analysis.

Cloud-Based Collaboration & Productivity Solutions

Description: Enabling seamless collaboration, communication, and remote work using cloud-based tools.
Technologies: Microsoft 365, Google Workspace, Slack, Zoom, SharePoint, Jira.
Offerings:
- Deploying Microsoft 365 or Google Workspace for real-time collaboration.
- Building custom collaboration platforms or intranet solutions based on cloud technologies.
- Enabling document management, project management, and team communication on the cloud.

Process Automation & Optimization

Description: Automating repetitive business processes to improve efficiency, reduce costs, and enhance customer experience.
Technologies: UiPath, Automation Anywhere, Blue Prism, Power Automate, AI/Chatbots (Dialogflow, IBM Watson).
Offerings:
- Implementing Robotic Process Automation (RPA) for back-office operations (e.g., invoice processing, data entry).
- Leveraging AI-based chatbots and virtual assistants for customer service.
- Automating business workflows using low-code/no-code platforms.

End-to-End Digital Transformation Strategy

Description: Developing a comprehensive transformation strategy to align business goals with digital technology, helping enterprises become more agile and innovative.
Technologies: Cloud Strategy, AI/ML, Data Analytics, Automation, RPA (Robotic Process Automation).
Offerings:
- Assessing business processes and identifying key areas for digital intervention.
- Defining digital KPIs (e.g., customer experience, operational efficiency) and developing roadmaps for implementation.
- Adopting data-driven decision-making using AI, machine learning, and advanced analytics.

Cloud-First Strategy for Legacy Apps

Description: Migrating and re-architecting legacy applications to take full advantage of cloud infrastructure.
Technologies: AWS EC2, Azure Virtual Machines, Google Compute Engine, Azure App Services.
Offerings:
- Lift-and-shift migration to IaaS or PaaS offerings.
- Transforming monolithic apps into microservices on the cloud.
- Optimizing for cloud performance and scalability.

API Enablement & Integration

Description: Exposing legacy systems as APIs to enable modern digital experiences and integration with other cloud-based systems.
Technologies: Apigee, AWS API Gateway, Azure API Management, MuleSoft, Kong.
Offerings:
- API creation and gateway setup for legacy applications.
- API management for ensuring performance, security, and monitoring.
- Enabling real-time data exchange between legacy apps and cloud platforms using API-led integration.

Cloud-Native Application Development

Description: Re-packaging legacy applications into containers and managing them with orchestration tools to ensure scalability, portability, and ease of deployment.
Technologies: Docker, Kubernetes, OpenShift, Helm, AWS Fargate, Azure Kubernetes Service (AKS).
Offerings:
- Containerizing monolithic applications using Docker.
- Orchestrating containerized applications with Kubernetes or OpenShift for deployment and scaling.
- Implementing microservices architectures to decouple legacy monoliths.

Cloud-Native Application Development

Description: Building applications that are optimized for the cloud from the ground up using modern cloud architectures.
Technologies: Kubernetes, AWS ECS, Azure App Services, Google Cloud Run, Serverless Functions, Terraform, Jenkins.
Offerings:
- Designing cloud-native apps using microservices, serverless computing, and event-driven architecture.
- Developing applications with CI/CD pipelines for faster deployment cycles.
- Implementing cloud-native data storage solutions, such as object storage (AWS S3), distributed databases (Google Firestore), and data lakes.

Legacy Application Re-engineering

Description: Re-engineering legacy applications to modern technologies and architectures while preserving business logic and functionality.
Technologies: Java, .NET, Python, Microservices, Docker, Kubernetes, AWS Lambda, Azure Functions.
Offerings:
- Rewriting monolithic applications into microservices.
- Refactoring legacy code for better maintainability and performance.
- Moving from on-premises to cloud-native architectures (e.g., using containerization).
- Database modernization: Migrating legacy databases (e.g., Oracle, SQL Server) to more scalable solutions like NoSQL or cloud-native databases.

Data migration and reconciliation

Description: Migration of data from legacy systems to ServiceNow tables.
Technologies: SQL procedures, ETL tools, ServiceNow Flow Designer, and Data Loader.
Offerings:
- Using SQL procedures and ETL tools to load data into staging tables.
- Leveraging ServiceNow Flow Designer and Data Loader to upload data into target tables.

Cloud Cost Optimization & Monitoring

Description: Helping clients manage the costs associated with cloud data infrastructure through cost monitoring, optimization, and resource management.
Technologies: AWS Cost Explorer, Azure Cost Management, Google Cloud Billing Reports.
Offerings:
- Cost analysis and optimization of cloud data services.
- Monitoring cloud storage and data processing costs.
- Setting up cost alerting systems to manage usage.

Data Backup, Disaster Recovery, and Business Continuity

Description: Offering robust cloud-based backup and disaster recovery solutions for business-critical data, ensuring business continuity.
Technologies: AWS Backup, Azure Site Recovery, Google Cloud Backup.
Offerings:
- Cloud data backup and recovery solutions.
- Automated disaster recovery testing.
- Continuous data replication for high availability.

Machine Learning & AI Data Platforms

Description: Providing platforms for data-driven machine learning (ML) and artificial intelligence (AI) solutions, enabling businesses to leverage data for predictive insights.
Technologies: AWS SageMaker, Google AI Platform, Azure Machine Learning.
Offerings:
- Data preprocessing and pipeline creation for ML models.
- Deployment of ML models in cloud environments.
- Integration of ML models with data lakes or warehouses for real-time decision-making.

Cloud Data Governance and Compliance

Description: Implementing data governance frameworks on the cloud to ensure proper handling, security, and compliance with laws.
Technologies: AWS Lake Formation, Azure Purview, Google Cloud Data Catalog.
Offerings:
- Data cataloging, lineage tracking, and access management in cloud platforms.
- Compliance with data protection laws (GDPR, CCPA).
- Role-based access control (RBAC) and auditing.

Cloud-based Data Integration & API Management

Description: Facilitating the integration of various data sources and third-party services with cloud-based systems through APIs.
Technologies: MuleSoft, AWS API Gateway, Azure Logic Apps, Google Cloud API Gateway.
Offerings:
- Cloud-based integration with third-party applications and data sources.
- Designing and managing APIs for data sharing between cloud and on-premise systems.
- API security and monitoring for data transactions.

Serverless Data Processing

Description: Building serverless data pipelines for real-time and batch data processing that scale automatically based on demand.
Technologies: AWS Lambda, Google Cloud Functions, Azure Functions, AWS Glue.
Offerings:
- Serverless ETL pipelines for data ingestion and transformation.
- Real-time data streaming using AWS Kinesis or Azure Stream Analytics.
- Cost-efficient processing without the need to manage infrastructure.

Cloud Data Lakes

Description: Creating cloud-based data lakes for storing raw, unstructured, and structured data in its native format.
Technologies: AWS S3, Azure Data Lake Storage, Google Cloud Storage, Databricks.
Offerings:
- Building and managing scalable data lakes on cloud platforms.
- Data cataloging and governance in cloud data lakes.
- Analytics integration with machine learning models.

Cloud Data Warehousing & Analytics

Description: Building and managing cloud-based data warehouses for analytics and business intelligence.
Technologies: Amazon Redshift, Google BigQuery, Snowflake, Azure Synapse Analytics.
Offerings:
- Data warehouse design and setup on cloud platforms.
- Data lake creation and management.
- Query optimization and cost management for cloud analytics.

Cloud Data Platform Migration

Description: Helping businesses move their data from on-premises infrastructure to the cloud, improving scalability, cost-efficiency, and accessibility.
Technologies: AWS Data Migration Service (DMS), Azure Migrate, Google Cloud Migration tools.
Offerings:
- Assessment of current data infrastructure.
- Planning and execution of cloud data migrations (ETL, data replication).
- Post-migration testing and optimization.

Data Security and Compliance Engineering

Description: Ensuring that data pipelines, storage, and analysis processes comply with regulatory standards (e.g., GDPR, HIPAA) and are secure.
Technologies: Encryption tools, role-based access control (RBAC), data masking, GDPR compliance tools.
Offerings:
- Implementing data encryption for data at rest and in transit.
- Data governance and compliance.
- Data privacy strategies and audit logging.

Data Warehousing

Description: Developing and maintaining data warehouses that store clean, transformed, and organized data for analytical purposes.
Technologies: Amazon Redshift, Google BigQuery, Snowflake, Azure Synapse Analytics.
Offerings:
- Data warehouse design and architecture.
- Data load and query optimization.
- Performance tuning and capacity planning.

Data Quality Management

Description: Implementing processes to ensure data is accurate, consistent, and reliable for downstream analytics and machine learning.
Technologies: Data quality tools (Talend, Informatica, Apache Griffin), data profiling, data validation, and deduplication.
Offerings:
- Data cleansing and transformation rules.
- Data validation automation.
- Monitoring and alerting on data anomalies.
- ServiceNow Script Includes and flow designer for data cleansing and loading.

Big Data Architecture and Engineering

Description: Building scalable and reliable big data architectures that support large volumes of structured and unstructured data.
Technologies: Hadoop, Spark, Hive, HBase, Flink, Kafka.
Offerings:
- Architecture design for large-scale data processing.
- Big data storage solutions (HDFS, cloud-based storage).
- Distributed computing for data processing and analytics.

Data Modeling & Schema Design

Description: Design data models for effective storage and querying, including dimensional models (star schema, snowflake schema) for data warehouses or normalized models for OLTP systems.
Technologies: Snowflake, Amazon Redshift, Google BigQuery, Azure Synapse Analytics.
Offerings:
- Data model design for both transactional and analytical data.
- Schema design and optimization for query performance.
- Designing data governance models (data lineage, metadata).
- ServiceNow table and schema design.

Data Integration Services

Description: Integrate data from multiple disparate sources into a unified system for better data accessibility and analysis.
Technologies: Apache Spark, SQL-based integration, API integration, middleware tools, and connectors (e.g., MuleSoft, Informatica).
Offerings:
- Database-to-cloud data integration.
- Legacy system integration with modern data platforms.
- Cross-platform data exchange.
- 3rd party system integration and data exchange for catalog browsing and loading.

Data Pipeline Development & Automation

Description: Design and develop data pipelines to collect, transform, and load (ETL) data from various sources into a central repository (e.g., data warehouse, data lake).
Technologies: Apache Kafka, Apache Nifi, Apache Airflow, Talend, AWS Glue, Azure Data Factory.
Offerings:
- Real-time data processing (streaming data).
- Batch data processing pipelines.
- Data cleansing and validation processes.
- Data transformation (ETL/ELT).

Engineering support for Application Reliability

Ensure zero downtime for the application.
Provide 24×7 application support (Engg Teams) for the ICS solution.
Perform incident updates, resolution, patch updates, and version upgrades.
Deliver service reports and handle minor enhancements (up to 120 hours per quarter).
Operational Enhancements
Advanced alarm correlation to identify root causes.
Implement maintenance windows for change management.
Reduce alarm noise while ensuring service continuity.

MOM Tool Implementation for Single Pane of Glass for the NOC

Network Identification
- Analyze network breakup and subnets for device associations.
- High-Level and Low-Level Design (HLD/LLD) for MOM tool implementation and reporting solutions.
- Evaluate static inventory files.
Device Monitoring
- Automate device discovery in the MOM tool.
- Poll metrics such as CDM, Ping, Packet Loss, Jitter, Utilization, Bandwidth, Discards, and Errors.
- Configure metric thresholds for monitoring performance.
Dashboard and Reporting
- Develop dashboards for performance monitoring with a 3-month data retention policy.
- Predict and visualize storms/dips and abnormalities in the network.
- Build customer-facing dashboards for device availability and impact analysis.
Alarm Management
- Create foundational rules for the EMS/NMS systems.
- Deduplicate alarms and enrich them with CMDB data.
- Develop advanced alarm correlations to minimize noise.
Reporting Infrastructure
- Build a three-tier reporting server integrated with the MOM and ticketing system.
- Generate custom reports (up to 20 directly from nodes).
- Create incident and customer impact reports.
Customer Engagement
- Enable customer portal dashboards for device and service availability.
- Provide critical issue notifications to customers.

NOC Services: Misc provided

Network Surveillance and Event Management: Continuous monitoring of network traffic, events, and incidents to ensure minimal disruption to services.
Bandwidth and Traffic Management: Monitoring network traffic to manage bandwidth allocation and ensure efficient data flow, avoiding congestion.
Device Management: Managing and updating network devices such as routers, switches, and firewalls, ensuring they are correctly configured and secure.
Change Management: Overseeing changes to the network infrastructure, ensuring minimal disruption and proper documentation for future reference.
Performance Benchmarking: Regularly assessing network performance against industry standards and service-level targets.
Backup and Data Recovery: Regularly backing up network configurations and data to ensure quick recovery in case of failure.
End-to-End Testing and Validation: Conducting routine testing of network systems, applications, and services to validate performance, security, and availability.

Data Platform Migration

Cloud Data Migration:
Transitioning on-premises data platforms to a secure, scalable cloud-based infrastructure, including data integration and migration.
Cloud Partnerships and Frameworks:
Collaborating with leading cloud platforms to expedite the migration process and ensure data security and compliance.
Data Integration:
Ensuring seamless integration between cloud-based platforms and existing on-premises systems or applications.

Managed Services and Outsourcing

Outsourcing NOC Operations:
Taking over the management of NOC functions, including 24/7 monitoring, incident management, and troubleshooting.
Service Desk Management:
Providing comprehensive service desk support for customer issues, including troubleshooting, escalation, and issue resolution.
Tiered Support Models:
Offering different levels of support based on issue complexity and urgency, ensuring fast resolution for critical problems.
End-to-End Network Management:
Full-service management of the network lifecycle, from design and deployment to ongoing maintenance and optimization.

Customer Experience and Service Delivery

Proactive Service Monitoring:
Ensuring customer-facing services (e.g., VoIP, mobile, broadband) are monitored for seamless service delivery.
Network Troubleshooting for End-Users:
Offering remote diagnostics and troubleshooting support for end-users facing connectivity issues.
Customer Reporting and SLA Metrics:
Delivering real-time insights into service performance and SLA adherence to ensure transparency and customer satisfaction.
Customer Support Management:
Managing service desks and support teams to efficiently handle customer queries and complaints.

Consulting and Strategic Advisory

Telecom Transformation Consulting:
Guiding Telcos through operational transformations, including adopting AI, cloud-native services, and automation.
Cost Optimization:
Offering strategies to reduce operational costs and improve network efficiency through automation and resource management.
Regulatory Compliance Support:
Ensuring network operations comply with telecom industry regulations, including data privacy laws and government standards.
Network Strategy Development:
Providing strategic planning and roadmap development for network infrastructure and service delivery.

Data Analytics and Reporting

Big Data Analytics:
Analyzing large volumes of network data to uncover trends, optimize operations, and identify growth opportunities.
Custom Dashboards:
Creating real-time, interactive dashboards for network monitoring, performance tracking, and incident resolution.
Predictive Analytics:
Using AI to anticipate network issues and proactively address them before they impact performance.
Reporting and Business Intelligence:
Providing actionable insights to stakeholders through comprehensive and customized reports.

Network Design, Planning, and Upgrades

Network Assessment and Optimization:
Assessing network performance and recommending improvements or upgrades.
Infrastructure Design:
Designing scalable, resilient, and cost-efficient network infrastructures for current and future needs.
Technology Integration:
Integrating next-generation technologies (e.g., 5G, IoT, edge computing) into existing network environments.
Capacity Expansion Planning:
Designing networks to handle future traffic growth, ensuring scalability and flexibility.

24/7 Network Monitoring and Incident Management

Proactive Monitoring:
Continuous surveillance of network health and performance across core infrastructure.
Incident Detection and Response:
Real-time identification of service issues, leveraging AI tools for early detection and rapid response.
Incident Triage and Escalation:
Prioritizing and escalating critical incidents to ensure swift resolution.
Alerting and Notifications:
Automated notifications to stakeholders when issues arise, ensuring prompt attention.

Cloud and Data Center Management

Cloud Infrastructure Monitoring:
Ensuring optimal performance and integration of cloud services with Telco networks.
Data Center Operations:
Managing and monitoring on-premises data centers, including server health and network connectivity.
Disaster Recovery Planning:
Developing business continuity and disaster recovery plans to minimize downtime and data loss during outages.
Cloud Resource Management:
Overseeing cloud resource allocation and usage to optimize costs and performance.

Automation and Orchestration

Network Automation:
Reducing manual intervention by automating routine tasks such as network configuration, service provisioning, and fault management.
Orchestration of Virtualized Services:
Automating the allocation of virtualized network functions (e.g., SD-WAN, NFV) based on real-time demand.
AI-Powered Automation:
Leveraging AI to predict failures and automatically initiate corrective actions without manual input.
Self-Healing Networks:
Enabling the network to detect and resolve issues autonomously with minimal human intervention.

Service Assurance and SLA Management

End-to-End Service Monitoring:
Monitoring the performance and availability of services from the customer’s device to the core network.
SLA Compliance Reporting:
Ensuring SLAs for uptime, service quality, and issue resolution are consistently met.
Root Cause Analysis and Reporting:
Detailed investigation and reporting of service disruptions, offering insights into their causes for stakeholders.
Service Quality Management:
Regular assessments to ensure services meet customer expectations and contractual obligations.

Network Security and Threat Monitoring

Security Incident Monitoring:
Continuous monitoring for potential security breaches like DDoS attacks, data breaches, and unauthorized access.
IDPS Implementation:
Real-time intrusion detection and prevention to mitigate malicious activity.
Vulnerability Management & Patch Updates:
Regular security assessments and patch management to address vulnerabilities.
Security Audits:
Conducting periodic security audits to ensure compliance with industry best practices and regulatory standards.

Fault Management and Troubleshooting

Automated Fault Detection:
Tools that automatically identify and log faults across the network.
Fault Diagnosis and Remediation:
Remote troubleshooting or dispatching field engineers to resolve issues efficiently.
Automated Ticketing and Workflow Management:
Streamlining issue resolution with automated ticketing and task assignment for faster resolution.
Root Cause Analysis:
Investigating and identifying the underlying causes of recurring issues to prevent future incidents.

Network Performance Optimization

Traffic Analysis and Optimization:
Advanced analytics to detect bottlenecks and optimize data routing for efficient network operation.
QoS Management:
Prioritizing critical applications such as voice, video, and data to ensure high performance.
Capacity Planning:
Forecasting network growth to manage resource allocation and prevent network congestion or underutilization.
Bandwidth Management:
Managing bandwidth usage to optimize performance and prevent network saturation.

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