Banking, Financial Services & Insurance
overview
We help Financial Services companies meet rapidly changing customer expectations, exploit disruptive business models and new technologies, become more efficient and resilient, and navigate uncertainty, risks and regulations.
We deliver this with our “NextGen” services which are unshackled from legacy thinking, processes or mindsets and achieves full stack transformation with Domain, Digital, Experience Design, DevOps, Platforms and AI/ML.
Who We Serve
- Consumer Banking
- Commercial Banking
- Lending
- Open Banking
- Asset Management
- Wealth Management
- Investment Banking
- Market Infrastructure
- Property & Casualty
- Life & Annuity
- Specialty Insurance
How We Can Help
Efficient, Resilient and Automated Operations
Leverage RPA to automate banking operations
Infinite has proven experience across the RPA life cycle
Infinite has proven experience across banking use cases
Account Closure
Automate the generation and completion of account closure forms, document verification, workflow automation, communication and notification.
Data Extraction
Extract data from various sources, such as bank statements, financial documents, and customer records. Leverage optical character recognition (OCR) and natural language processing (NLP).
Prospecting & Application
Automate the application process for credit cards including data entry, document verification, and application submission, reducing manual errors and improve the overall customer experience.
Processing & Approvals
Automate the verification of account entries and identify incorrect fees or interest rate calculations where applicable. Based on a set of rules, RPA bots identify any missing details in the accounts.
Fraud Management
Automate the fraud management process for credit cards, including fraud detection, investigation, and reporting. This can help detect and prevent fraudulent activities, reducing the risk of financial loss.
KYC
Automate the process of onboarding new customers, document verification, and account setup, improving customer experience.
Fees and Chargebacks
Automate chargeback management including chargeback classification, document verification, and resolution. This can help reduce the time and effort required to handle chargebacks.
Financial Capitalization
Assure compliance to regulations and avoid risks with reliable internal audits by automating compliance checks and documentation to comply with regulatory requirements.
Transaction Monitoring
Enhancing data management by automating the extraction of data from various sources, such as bank statements and customer records. This can reduce manual errors and improve the overall accuracy of financial records.
Loan Origination
Classify the data elements needed to process the loan, extract the data based on the document type, and use the AI framework to populate the loan forms.
Loan Processing
Shorten the lending cycle by digitizing documents, automating mundane tasks, and giving agents a digital sidekick.
Underwriting
Improving customer experience by automating repetitive and time-consuming tasks, helping banks to reduce costs, increase efficiency, and improve customer experience.
Efficient, Resilient and Automated Operations
Accelerate IT operations
IT Operations Acceleration
- Infrastructure, Cloud, Network
- Application
- Edge Devices, End Users
- Security
Operating Model Acceleration
- Integrated operating model
- Cognitive operations
Infrastructure Acceleration
- InfraOps
- AIOps
- DataOps
Code Acceleration
- DevOps
- GitOps
- MLOps
Process Acceleration
- Demand reduction
- Shift left & shift right
- Smart operations
- Automation
Cost Savings Acceleration
- FinOps & optimization
- Maximum efficiencies and price reduction from day one
- Significant committed savings over the engagement duration
Transformation Acceleration
- Application portfolio rationalization
- Cloud led transformation
- App modernization, Platforms, Cloud Native
- Software & License harvesting
Agility, Change Management & Speed to Value
Digitization of Mortgage Servicing value chain to automate key processes, enhance customer experience and lower services costs
Key Mortgage Servicing processes ripe for digitization
Regulatory Compliance Management
Loan Onboarding & Transfers
Escrow Management
Portfolio Management
Payment deferrals & Processing
Subservicer Billing & Invoicing
Default Management including Loan Modification
Core Servicing processes
Digital initiatives where Infinite can assist with strong domain, mortgage process, design and engineering capabilities:
- AI chatbots
- RPA & Intelligent Automation
- BPM & Workflow Management
- Data & Analytics
- Open API
- AI/ML
- Document extraction & processing
- Cloud
- Blockchain smart contracts
Client Insights
For a Mortgage-based Fintech, Infinite built solutions across servicing.
- Created bulk submission invoices through batch processing. This reduces manual effort, enables faster payment processing, improves data accuracy, avoids physical paperwork and delivers on-time invoice payments. The result is a reduction in processing cost of over 40%.
- Built automated loan decisioning process for loan modifications, resulting in superior customer and user experiences.
- Implemented intelligent workflow automation for service release process by routing forms and data automatically. This reduced complexity of processing applications and potential errors thereby delivering enhanced seller and purchaser experience.
Agility, Change Management & Speed to Value
Imagine and realize new experiences with our Cards & Payment solutions
Engagement & Channels
Business Services
Payment Services
| B2B | B2C | P2P | Bill Payments | Recurring Payments |
|---|---|---|---|---|
| Origination | Identity & Access Management | Compliance | ||
| Digital Wallet | GEO Fencing/Tagging | Fraud & Risk Management | ||
Platform Services
Infinite has a unique mix of domain and system integration experience and capabilities across B2B, B2C & P2P payments.
Merchant Services
Acquisition (Digital Lead Management, Omni channel onboarding, Instant/Bulk onboarding), Payment Acceptance (Commerce Connect, Cloud POI POS, Next Generation PED/Terminals), Servicing (White Label Mobile App, Merchant Portal), Reporting (E-Statements, Data Analytics)
Regulatory Compliance
Assist in addressing compliance and regulatory requirements including KYC, AML, OFAC, PCI-DSS integrating with industry leading regulatory platforms
Security
Infinite’s accelerators and frameworks to implement 2FA, Biometric, Device Fingerprinting, Facial Recognitions, Identity Verification etc.
P2P
Peer to peer payments enablement with seamless integration service to implement mobile app payments, prepaid, gift and real-time payment platforms
B2B
Experience in leading B2B payment gateways and platforms integrating to leading ERP systems
B2C/BNPL
Enabling Buy Now Pay Later & alternate method of payments both at Instore & Online
Testing & Certification
End to end experience to security testing, gateway certification & scheme certification process
POS & PED
Experience with leading Point of Sales (POS) application providers across industries
Digital Wallet
Infinite’s digital wallet framework enables integrating to Credit, Debit, Prepaid, Gift platforms for virtual issuance and perform full card lifecycle management with Remittance, Bill Payment, Loyalty, Offer & Promotion Features
Salesforce® driven transformation in banks & credit unions Salesforce® driven transformation in banks & credit unions Full-stack, front-to-back, digital Transformation
Salesforce® driven transformation in banks & credit unions
Infinite Solution
- Reusable components leveraging the power of Financial Services Cloud and Mulesoft.
- Prebuilt connectors enabling real-time integrations with key applications including core banking and Loan origination systems
- Highly agile solution packages for different stages of transformation journey
Challenges
Broken Leads & Referrals
Abandoned Applications
Fragmented Onboarding Experience
Disconnected Servicing Due to Siloed Systems
Solution Packages
Foundation
Member Profile
Connected Email
Calendar Sync
Core Integration
Essential
Enhanced Member Profile
Sales Pipeline
Reports
Service Request Management
Real Time Core Integration
Growth
Enhanced Member Profile
Automated Lead and Opportunities
Reports & Dashboards
CTI Integrated Call Center
Workflow Automations
Campaign Management
Transform
Integrated Apps
Advanced CRM
Chatbots
Omni Channel
AI
Action Plans
Business Impact
Smart Outreach with Intelligent Sales
Increasing top line through data driven precision marketing and intelligent sales
Optimized Digital Onboarding
Transforming customer onboarding through personalized and enhanced digital experiences
Unified Banking
Harnessing the power of Salesforce through connected core and loan origination applications for accelerated growth
Connected Servicing
Empowering call centers with seamless connectivity and intelligent insights to improve productivity and customer satisfaction
Client Insights
Full-stack, front-to-back, digital Transformation
Infinite’s end-to-end Banking Transformation Playbook
Banking Platforms, Blueprints & Roadmaps
20+ Cloud Native Banking & FS Platform blueprints
App Rationalization & Modernization
Cloud Native, Domain & Platform principles driving App Rationalization & Modernization
Core Banking & Systems
Integration and Implementing Cores, Digital Acceleration with Data Stores/Data Cache, API etc.
AI & Automation based Delivery Services
- Data & AI/ML
- RPA
- Blockchain & Distributed Ledger Tech
Customer Experience Journey Design
Front to back digitization from Customer experience journey design to Cores
Next Gen Technologies led Transformation
- API, Microservices
- Cloud
- Full Stack Engineering Talent
Open Banking & API
Consulting & Implementation of Open Banking APIs
Resilient & Secure Operations
- Agile, DevOps, Automation
- Security & Resiliency
Capabilities & Services
Rapid Prototyping & Innovation Ecosystems
Gen AI based Financial Services transformation
- Personalized customer experience
personalized offers - Contextual financial products
- Market & Customer sentiment
- Automated customer service
- Personalized financial advice
- Fraud detection, AML & KYC
- Enhanced decision-making
- IT Dev & Ops productivity
- Predictive analytics
- Automate business processes
- Increased efficiency
- Product innovation
- Risk management
FUTURE READY SERVICES
Operational efficiency & increased business value
Value delivered
Delivering excellence with real-world impact
Enhanced the Effectiveness of Rewards Program for a Bank
Infinite built a Switch Processing System for a regional bank which enabled it to extend the rewards program to multiple channels including debit cards. This led to the onboarding of 1900+ new merchants thereby attracting more customers.
Built Cloud-native Modern Loan Servicing Platform for a Fintech
Infinite leveraged strong domain and cloud expertise to architect & build a modern cloud-native loan servicing platform. This highly configurable & automation-first design of the platform delivered superior end customer experience.
Salesforce led Digital Transformation for a Credit Union
Infinite integrated Salesforce with multiple systems and enabled single view of customer with Member 360°. This resulted in ~20% reduction in call handling time and optimizing member verification time by ~30%.
Optimized claim processing through Modernization for an Insurance Provider
Infinite overhauled legacy systems & transitioned them to Salesforce Service Cloud. This led to a reduction in Claim Processing time from 45 min to 3 min & a reduction in OPEX by 50%.
Improved Regulatory Compliance for a Regional Bank
Infinite used UiPath RPA to automate Anti-Money Laundering (AML) and Know Your Customer (KYC) processes and helped the bank achieve 27% improvement in compliance.
RPA Led Self-servicing to Enhance Member Experience
Infinite used automation to assist multiple credit unions enhance their member self-servicing capabilities and transform member interactions with real-time account balance inquiries.
Payments Modernization for a Large Retailer Across Omnichannel Systems
Infinite is partnering to migrate the Private Label Credit Card portfolio from legacy to a modern payments platform and to integrate with a multi acquirer gateway service to reduce the overall payments processing cost by 40%.
Building a Next Gen Cloud-native wealth management Platform
Infinite developed a modern microservices based cloud-native wealth management platform on Azure. Leveraging Infinite’s InfiniGrid, this platform delivered faster client onboarding and enhanced user experience.
Digital Transformation for an Auto Finance Fintech to Drive Growth
Infinite digitally transformed the origination and servicing processes for an auto finance Fintech. This included API’s, new workflows, containerization, cloud transformation, cognitive AI, and integration with multiple aggregators and channels. This high-performance cloud platform increased throughput, reduced cost & drove growth.
The Infinite Difference
Domain Expertise
Strong domain expertise across banking, payments, lending, asset management and insurance built from years of experience in designing and building business platforms for Fintechs and other clients. This enables us to deliver tangible business and transformation outcomes thereby delivering greater value.
Product & Engineering Capabilities
Our deep product, engineering and platform capabilities including architecture, design, build, integration, automation, DevOps and CloudOps. This enables us to deliver next gen business platforms and data driven customer experiences thereby delivering speed to value.
Flexible, Global Delivery Model
Meeting clients’ needs with cost effective offshore, nearshore, and onshore teams, deep engineering talent, and flexible engagement models from augmenting teams, end-to-end managed services, and outcome-based engagements. This enables us to deliver value efficiently and predictably.
Insights & Resources
Cloud Led Transformation
Accelerate your cloud led lifecycle transformation
Full Stack Banking Transformation
Enable seamless customer experience, drives growth, reduces cost & removes frictions in Operations with end-to-end Banking Transformation services
Payment Transformation
Advance your payment transformation journey with end-to-end offerings
Robotics Process Automation
Overcome common bank and financial institution pitfalls with RPA.
Transforming Customer Experience with Salesforce
Unleash full potential from Salesforce & enhance your customer experience
Insights & Resources